FAQ

Do you specialize in Navien tankless water heaters?

Yes. We specialize in Navien tankless water heater service and repair, including diagnostics, maintenance, error codes, and component replacement. Navien systems require brand-specific knowledge and we work on them every day.

Do you service residential and commercial Navien units?

Yes. We service both residential and light commercial Navien tankless water heaters, including multi unit and recirculation systems.

What Navien error codes do you repair?

We diagnose and repair common Navien error codes such as E003, E012, E016, E038, E110, E351, and more. Proper diagnosis is critical – many error codes share symptoms but have different root causes.

Do you offer Navien tankless water heater maintenance?

Yes. We provide professional Navien tankless maintenance, including flushing/descaling, filter cleaning, combustion checks, and safety inspections. Regular maintenance helps prevent breakdowns and extends the life of the unit.

How often should a Navien tankless water heater be flushed?

Most Navien units should be flushed once per year. Depending on water quality and usage. Homes with hard water may require more frequent service.

Can you repair my Navien unit instead of replacing it?

In many cases, yes. We focus on accurate diagnosis and repair first, not unnecessary replacement. If replacement is recommended, we’ll explain why and provide clear options.

Do you service areas outside Encinitas?

Yes. We serve Encinitas and surrounding North County San Diego areas, including Carlsbad, Cardiff, Solana Beach, Vista, and nearby communities.

Are you licensed and insured?

Yes. Navientanklessrepair.com is owned and operated by Encinitas Plumbing, a fully licensed and insured California plumbing contractor (CSLB # 1059747)

How do I schedule Navien tankless service?

You can call us directly or request an estimate online. We’ll review the issue, schedule, service and arrive prepared with the right tools and parts whenever possible.

Do you install new Navien tankless water heaters?

Yes. We install Navien tankless water heaters and can help determine the correct model, sizing, venting, and gas requirements for your home or business.